Privacy Policy
Effective Date: November 2025
Last Updated: November 2025
Sloane Plumbing & Excavations (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.sloaneplumbingexcavations.com.au or interact with our services.
⸻
1. Information We Collect
We may collect and store the following types of information:
Personal Information
When you contact us, request a quote, or use our services, we may collect:
• Full name
• Email address
• Phone number
• Residential or business address
• Job details or project information
Automatically Collected Information
When you visit our website, certain information is automatically collected, such as:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website
This data helps us improve our website and understand visitor behaviour.
⸻
2. How We Use Your Information
We use your information to:
• Respond to enquiries and provide quotes
• Deliver plumbing and excavation services
• Schedule and confirm appointments
• Send updates, invoices, and receipts
• Improve our website and customer experience
• Comply with legal obligations
We will not sell, rent, or trade your personal information under any circumstances.
⸻
3. How We Share Your Information
Your information may be shared only in the following cases:
• Service providers: With trusted contractors or suppliers who assist us in delivering services (e.g., invoicing or communication platforms).
• Legal requirements: When required by law, regulation, or court order.
• Business operations: In the event of a business merger, sale, or restructuring, your information may be transferred under confidentiality agreements.
All third parties are required to protect your data and use it only for legitimate business purposes.
⸻
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no online platform or data transmission is completely secure, and we cannot guarantee absolute protection.
⸻
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control or delete cookies through your browser settings, though some parts of the site may not function properly if cookies are disabled.
⸻
6. Your Rights
Under the Australian Privacy Principles (APPs), you have the right to:
• Access your personal information we hold
• Request correction of inaccurate or outdated information
• Withdraw consent for certain uses of your data
• Lodge a complaint if you believe your privacy has been breached
Requests can be sent to:
📧 info@sloaneplumbingexcavations.com.au
⸻
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing personal information.
⸻
8. Retention of Information
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Once data is no longer needed, it is securely deleted or anonymised.
⸻
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The updated version will be available on this page with a revised “Last Updated” date.
⸻
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Sloane Plumbing & Excavations
📍 8 Iris Court, Glenmore Park NSW
📞 0411 024 106
📧 info@sloaneplumbingexcavations.com.au